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Our Milton Keynes based client is looking to recruit a Pension Administrator to work within their SIPP team (Self Invested Personal Pensions).

DUTIES & RESPONSIBILITIES

The role holder will work as part of the administration team and fulfil a specific administration role which will be task oriented, carrying out clearly defined activities.

• Responsible for their individual performance targets as well as contribution to team targets.
• Ensure that their customers are treated fairly and receive a consistent service in line with the Company’s TCF policy.
• Take responsibility for individual tasks involved within the lifecycle of a SIPP, and action them within the required timescales.
• Maintain and develop good business relationships with internal and external customers.
• Ensure all clients / connections receive regular and effective communication which is professional and delivered to the highest standards.
• Ensure all requests and work received from clients and IFAs are processed in line with laid down procedures, within regulatory time frames and meet company service levels.
• Report any breaches or complaints immediately to the Client Services Supervisor.
• Ensure invoicing is up to date for all schemes and ensure all fees are collected in a timely manner.
• Work in conjunction with the team to ensure all work is carried out to the highest quality, and within the service levels laid down.
• Contribute positively to team meetings, ensuring a positive attitude at all times.

KEY SKILLS

Minimum of 1-2 years general administration experience (financial background desirable)

• Proficient in the use of Microsoft Office including Excel.
• Good organisation skills and able to prioritise.
• Numerate.
• Good communication skills both written & verbal.
• Excellent accuracy and attention to detail.

QUALIFICATIONS

Minimum grades A-C in GCSE Maths & English or equivalent.

Hours of work 9am - 5pm or 8am - 4pm, Monday to Friday with one hour for lunch.

Lead Ecologist

About The Role

Our Civil Engineering client who have an expanding team of environmental specialists, have a unique role for somebody to head up their Ecology function and get more Ecologists to join their team - you will be developing the team how you see fit, and you will be given the support to do that.

You will get stuck into both fieldwork and the report writing - anything from bat surveys on old bridges to Great Crested Newt licensed mitigation, water vole displacements or just some good old nesting bird checks - we do it all, so come and join us! And if you're still not convinced, why not apply and come have a chat with our existing Lead Ecologist before she retires following several exciting years with the business?

This role sits within the Environmental Technical Team, which acts as an in-house consultancy through delivery of specialist environmental and sustainability services both internally and externally. You will work closely with the design & construction teams to deliver a full range of ecological services such as habitat and species surveys, ECoW support, impact assessment, licensing & mitigation, and Biodiversity Net Gain (BNG) assessments. Biodiversity Net Gain is a massive growth area for the business.

Key Responsibilities

Co-ordinating and delivering a range of office and site-based ecological services, including habitat/species surveys, ECoW support, impact assessment, licensing & mitigation, and BNG assessments.

• Producing accurate reports in a range of formats with an appropriate level of technical content for the intended audience and application.
• Providing specialist ecological advice and training to contract/project teams and clients to assist them in effectively managing ecological risks and opportunities.
• Reviewing and approving a range of reports and other project deliverables to provide quality assurance.
• Compiling and implementing licence applications and other ecological consents, including mitigation and monitoring strategies.
• Liaising with statutory authorities and establishing positive, trusted relationships.
• Engaging and co-ordinating support from external consultants as required.
• Managing other Ecologists, providing appropriate direction to support their development and high performance.
• Formulating fee proposals covering environmental support as well as managing time allocation of self and others in accordance with agreed Task Orders and utilisation targets.
• Supporting the growth and performance of the Environmental Technical Team through delivery and business development, whilst overseeing and leading the strategic direction of the ecology function and undertaking recruitment to meet resource needs.

Skills & Knowledge Required

• Degree level qualification in an environmental or related subject (desirable).
• At least 3 years experience in construction / infrastructure sectors or related industries (desirable).
• Proficient in field surveys including UK Habitat Classification assessment, BNG condition assessment, and protected species surveys.
• Proven track record of co-ordinating and delivering a range of office and site-based ecological services to achieve positive project outcomes.
• Attention to detail and the ability to manage projects, resources, programmes, and budgets effectively.
• Personable with excellent written and verbal communication skills and the capability to engage a range of stakeholders on ecology/biodiversity matters.
• Practical and pragmatic approach in delivering ecological solutions.
• Experience of training, mentoring, developing, and/or managing direct reports/other colleagues (desirable).

Benefits Include:

• 28 days Holiday + 8 Bank holidays + holiday purchase scheme
• Company car or car allowance
• Generous pension scheme & life assurance
• Employee discount platform
• Ongoing Career Development & Training Including Recognised Industry Qualifications

Summary of Role Purpose

The Restaurant Shift Manager will be the main point of contact for the team during their working day.

Reporting to the Venue Manager, the Shift Manager will ensure daily operational plans are fulfilled by ensuring that relevant tasks and objectives are being carried out by the team and that the team are in the right place at the right time to ensure we can manage fluctuating guest demands whilst keeping operational standards and guest experience high.

You will support and coach the team to ensure they deliver a great experience, and are also driving any key targets such as add on sales or promotions.

This is an operational guest facing role and therefore all non-guest facing tasks and activities will be allocated within your working week to allow you to spend the majority of your time within your venue and with the guests.

The ideal candidate will be responsible for driving guest satisfaction by improving Guest NPS (Net Promoter Score) and addressing feedback to enhance the overall customer experience. You will also play a key role in boosting employee engagement through improved ENPS (Employee Net Promoter Score) and fostering a positive and productive work environment.

Additionally, you will focus on optimising retail spend to ensure financial efficiency while maintaining profitability. Furthermore, the ideal candidate will ensure the right people are in the right place at the right time, managing staffing effectively to meet business needs and uphold high operational standards.

You will be responsible for managing the team during shifts, ensuring that key tasks and objectives are met. You’ll actively drive add-on sales and promotions while supporting your team to do the same. Maintaining stock and ensuring propositions are always available for guests is crucial, as is consistently delivering a quality guest experience in line with brand and venue guidelines.

You will provide accurate rota planning three weeks in advance using SAM and take accountability for the accuracy of closing the system. A key part of your role will be coaching and developing the team to meet departmental goals.

The successful candidate must have previous leadership experience in a similar environment, along with strong guest-facing skills, handling a variety of queries and resolving complaints directly.

Demonstrable experience in leading teams to success is crucial, including managing performance, coaching, delivering training, and setting standards while role-modelling expected behaviours.

Annual Bonus and In-house accommodation available